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Accessibility statement

This accessibility statement applies to www.welsh-blood.org.uk/

Welsh Blood Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

This accessibility statement applies to www.welsh-blood.org.uk

Measures to support accessibility

This website is run by the Welsh Blood Service. We want as many people as possible to be able to use this website. For example, you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact wbs.communications@wales.nhs.uk in the first instance and we will pass your request onto the relevant team.  We will consider your request and get back to you in the shortest possible time frame.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact: the Communications team at wbs.communications@wales.nhs.uk

Compliance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. www.welshblood.org.uk is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • WCAG 2.1.1 Keyboard:
    • Links along the top of the webpage (both rows of ‘About us’ and ‘Can I donate?’)
    • The keyboard function is not available when selecting ‘Got it’ within the cookie banner.
  • WCAG 2.4.7 Focus Visible:
    • The keyboard focus is not visible on the hamburger menu to close it once expanded.
    • The keyboard focus is not visible on all links, such as ‘Blood’ at 200% zoom.

Content not within the scope of the accessibility regualtions

  • WCAG 1.4.10 Reflow:
    • At 400% zoom and in mobile view (320 x 256 pixels), the chat icon at the bottom of the webpage does not reflow correctly, making some contact options unavailable.

We are actively working to address these issues and improve the website’s accessibility, particularly around keyboard access. The WCAG 1.4.10 Reflow is due to a free, third-party plug-in, which is exempt from the accessibility regulations however, we have passed on the feedback to the provider.

We aim to resolve each of these issues by 01/08/2025.

This statement was prepared on 15/01/2025. It was last reviewed on 27/01/2025.

The website was tested on 12/12/2024, carried out by Government Digital Services.

A further in-house audit was completed by the communications team on 15/01/2025.

We welcome your feedback on the accessibility of www.welshblood.org.uk. Please let us know if you encounter accessibility barriers on www.welshblood.org.uk:

Phone: 0800 252 266

E-mail: wbs.communications@wales.nhs.uk

Postal address: Welsh Blood Service, Ely Valley Road, Llantrisant, CF72 9WB.

We will consider your request and get back to you in the shortest possible time frame.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).